How do I know I'm ordering the right size?
If you're not sure, take a look at the Size Guide via the Homepage footer, or easily accessible on every product page.
What methods of payment do you accept?
You can pay for your order by using the following methods: Visa, MasterCard, Maestro, PayPal or Amazon Checkout.
How long will I have to wait to receive my gymnastics wear?
1st Class Delivery: Please allow 1-3 working days for delivery of your order*
Standard Delivery: Please allow 3-5 working days for delivery of your order*
We aim to despatch all orders received before 2pm on the same day when the items are in stock. If your item is not in stock, we will place it on back order for you. You will be e-mailed with the option to cancel your order if you would rather not wait. You will be informed if we are experiencing any delays or are unable to fulfil your order for any reason.
*Usual delivery time frame. On very rare occasions and during busy periods, Royal Mail advise that this service may take up to 10 working days.
UK Next Day delivery: Available for orders placed before 2pm Monday to Thursday. Next day delivery orders received on Friday before 2pm will be delivered on Monday. If any of your selected items are out of stock we will email you the same working day to let you know.
Delivery to Europe on a traceable service is from £6.95 for up to a value of £100.00, and from £10.95 for express delivery. An upper weight limit of 20kg applies.
A traceable delivery to selected destinations outside of Europe is from £29.95. Weight limits apply. If your country is not listed in the drop-down field please contact us for prices.
Do you sell gift tokens?
Yes. You can choose from our selection of E-voucher designs, redeemable against any of the Zone goods available online. See our dedicated Gift Voucher page for details.
What is your returns policy?
We hope that you will be delighted when you shop with us, but we understand that with online purchasing, there may be occasions where you want to return items that are not suitable. See our Returns page for full details on how to return an item.
Please note that for Christmas gifts purchased from 1st November onwards, our returns period is extended to the 14th January 2019.
What is your returns address?
The Zone Customer Services
Pennine Business Park
How should I take care of my leotard?
To ensure that your garment maintains maximum performance and style, we recommend that all leotards are turned inside out and machine washed on a 30 degrees short cycle. Immediately hang the item out to dry on a coat hanger and keep away from heat.
* Do NOT use bleach/detergents or fabric softeners
* Do NOT tumble dry or iron
* Do NOT rub or scrub foil print or metallic garments
* Do NOT hang over radiators
Foil print and metallic garments may fade or dull with wear and repeated washing. Areas that incur friction or abrasion may show some loss of foil. This does not constitute a fault.
How will Brexit affect my orders with The Zone?
The Zone is committed to ensuring future trade with our European customers, and is a proud British and European company.
Please be assured that our terms, conditions and service levels will remain unchanged for 2020. UK-EU trade will continue without any extra charges or checks being introduced.
Looking forward to 2021 and beyond, we will be prepared to ensure a seamless business experience once the transition period is complete, as The Zone’s parent company, Roch Valley, has a registered office both in the UK and Europe.
Any other queries? Please don't hesitate to get in touch via our Contact Us page and we'll get back to you as soon as we can.