Please note that due to the current Covid-19 situation we are finding that delivery services with Royal Mail & Parcelforce are experiencing slight delays. We thank our customers for their patience at this difficult time and advise that we are currently unable to guarantee our Next Day & Saturday services.
We are pleased to advise that all orders are being processed as per our usual terms as set out below:
UK
All orders over £20 are delivered to UK mainland addresses FREE of charge by Royal Mail Second Class post. Orders of £19.99 or less will be charged £2.95 for Royal Mail 2nd Class delivery, unless upgraded as follows:
Royal Mail First Class £3.95
UK Next Day Delivery £6.95*
Saturday Delivery £10.95**
*Available for orders placed before 2pm Monday to Thursday. Next day delivery orders received on Friday before 2pm will be delivered on Monday. Please note: this service does not include Bank Holidays.
**Available for orders placed before 2pm Friday
Europe
Tracked delivery service (up to maximum order value of £100.00): from £6.95
Tracked & signed for Express delivery service: from £10.95
Please contact our Customer Service Team on 00 44 1706 368819 for full details
Destinations outside Europe
Tracked & signed for delivery service available on selected destinations: £29.95
Please contact us for other destinations, maximum weight limit applies.
RETURNS POLICY
The Zone Guarantee
If you are not completely satisfied with your purchase for any reason*, return the item unworn and in perfect condition, in original packaging with tags attached, within 30 days** for an exchange or refund. When sending a return, please mark the parcel CUSTOMER SERVICES, quoting your invoice number and the reason for the return.
** Extended Returns Period We have extended our usual 30 day exchange/refund period to 60 days for all orders purchased after 01.03.20 due to the current Covid-19 situation. The Zone's usual terms apply with regards to all items being unworn and in re-saleable condition.
Please remember that you, the customer, are responsible for any returned goods until they reach our warehouse; we recommend that you obtain proof of posting.
Returns from the USA: Should you wish to return any item, please ensure all returned parcels are clearly labelled as RETURNED GOODS on both the customs label and the customs declaration form. Unfortunately we will be unable to process returns where this information has been omitted.
The Zone
Customer Services
Pennine Business Park
Pilsworth Road
Heywood
Greater Manchester
OL10 2TL
UK
French 
Germany 