Delivery & Returns

UK

All orders over £20 are delivered to UK mainland addresses FREE of charge by Royal Mail Second Class post. Orders of £19.99 or less will be charged £2.95 for Royal Mail 2nd Class delivery, unless upgraded  as follows:

Royal Mail First Class    £3.95

UK Next Day Delivery   £6.95*

Saturday Delivery         £10.95**

*Available for orders placed before 2pm Monday to Thursday. Next day delivery orders received on Friday before 2pm will be delivered on Monday. Please note: this service does not include Bank Holidays.

**Available for orders placed before 2pm Friday

Europe

Tracked delivery service (up to maximum order value of £100.00): from £6.95 

Tracked & signed for Express delivery service: from £10.95

Please contact our Customer Service Team on 00 44 1706 368819 for full details

Destinations outside Europe 

Tracked & signed for delivery service available on selected destinations: £29.95

Please contact us for other destinations, maximum weight limit applies.

RETURNS POLICY

The Zone Guarantee

If you are not completely satisfied with your purchase for any reason*, return the item unworn and in perfect condition, in original packaging with tags attached, within 30 days for an exchange or refund. When sending a return, please mark the parcel CUSTOMER SERVICES, quoting your invoice number and the reason for the return. Please note that this policy will be extended for Christmas gifts purchased from October and returned in pristine condition with all original packaging and tags by 14.01.19.

Please remember that you, the customer, are responsible for any returned goods until they reach our warehouse; we recommend that you obtain proof of posting. 

Returns from the USA: Should you wish to return any item, please ensure all returned parcels are clearly labelled as RETURNED GOODS on both the customs label and the customs declaration form. Unfortunately we will be unable to process returns where this information has been omitted.

The Zone

Customer Services 

Pennine Business Park 

Pilsworth Road

Heywood

Greater Manchester 

OL10 2TL

UK