Order Helpline: 01706 368819

Delivery & Returns


We are taking extra care to get your orders despatched safely at this current time, with home working practices and reduced staffing in our warehouse to ensure social distancing is maintained at all times. Please note that during this time delivery services with Royal Mail & Parcelforce may experience slight delays. We thank you for your patience. We are currently unable to guarantee our Next Day & Saturday services.

Please see our delivery terms below:


** Last Recommended Order Dates for Christmas 2021 **

Royal Mail 2nd Class (£2.95 or FREE on orders over £40) - 15:00 Friday 17.12.21

Royal Mail 1st Class (£3.95) - 15:00 Monday 20.12.21

Parcelforce Next Day Mon-Fri (£6.95) - 15:00 Tuesday 21.12.21

Please note that these are recommendations only, and cannot be guaranteed

All orders over £40 are delivered to UK mainland addresses FREE of charge by Royal Mail Second Class post. Orders of £39.99 or less will be charged £2.95 for Royal Mail 2nd Class delivery, unless upgraded  as follows:

Royal Mail First Class    £3.95

UK Next Day Delivery   £6.95*

Saturday Delivery         £10.95**

*Available for orders placed before 3pm Monday to Thursday. Next day delivery orders received on Friday before 3pm will be delivered on Monday. Please note: this service does not include Bank Holidays.

**Available for orders placed before 3pm Friday

International Delivery


** Please contact us on 00 44 1706 368819 or enquiries@the-zone.co.uk to place your order if you are unable to find your destination country at the point of shipping**

Airmail (up to maximum order value of £100.00): from £6.95 

Tracked & signed for Express delivery service: from £10.95

Please contact our Customer Service Team on 00 44 1706 368819 for full details

Please note that The Zone are not liable for any customs charges and local VAT that may be applied in the country of destination.



Tracked & signed for delivery service available on selected destinations: £29.95

Please contact us for other destinations, maximum weight limit applies.



** Extended Christmas Returns **

The Zone will accept the return of goods purchased during Oct, Nov & Dec up to Monday 17th January 2022.


Usual terms & conditions apply with regards to re-saleable condition

The Zone Guarantee

If you are not completely satisfied with your purchase for any reason*, return the item unworn and in perfect condition, in original packaging with tags attached, within 30 days** for an exchange or refund. When sending a return, please mark the parcel CUSTOMER SERVICES, quoting your invoice number and the reason for the return. 

Due to hygiene reasons The Zone are unable to accept returns on underwear and tights. This does not affect your statutory rights.

Please remember that you, the customer, are responsible for any returned goods until they reach our warehouse; we recommend that you obtain proof of posting. 

Returns from the USA: Should you wish to return any item, please ensure all returned parcels are clearly labelled as RETURNED GOODS on both the customs label and the customs declaration form. Unfortunately we will be unable to process returns where this information has been omitted.


The Zone

Customer Services 

Pennine Business Park 

Pilsworth Road


Greater Manchester 

OL10 2TL


*Personalised garments and special designs cannot be exchanged unless faulty, so please ensure you order the correct size.