Order Helpline: 01706 368819

Delivery & Returns

The Zone Delivery Terms

 

UK


Standard Delivery FREE Royal Mail Tracked 48® delivery on orders over £40 or £2.95 for orders under £40

 

Same day despatch on in stock items, processed before 15:00 Mon-Fri. Usually arrives within 2 working days; however, this is not a guaranteed service. Tracking available, no signature required - proof of delivery provided by photo.

 

Royal Mail Tracked 24® £3.95 Royal Mail Tracked 24® delivery

 

Same day despatch on in stock items, processed before 15:00 Mon-Fri. Usually arrives within 1 working day; however, this is not a guaranteed service. Tracking available, no signature required - proof of delivery provided by photo.

 

Next Working Day £6.95 Parcel Force Monday to Friday Guaranteed 24 Hour delivery**

 

Same day despatch on in stock items, processed before 15:00 Mon-Fri. Guaranteed next working day delivery (Mon-Fri, excluding Bank Holidays). Orders placed before 15:00 on a Friday will be delivered on the Monday. Delivery may be attempted between 08:00 - 18:00 - signature required on delivery. Full tracking available.

 

Saturday Delivery £10.95 Parcel Force Saturday delivery

 

Friday despatch on in stock orders, processed before 15:00. Delivery may be attempted between 08:00 - 18:00 - signature required on delivery. Full tracking available.

 

*Please note that the delivery times above are for UK Mainland only. Some destinations in the Scottish Highlands, Islands and Northern Ireland may take 48-72 hours.

**97% success rate.

Additional AM delivery services may be available on request for Mainland UK destinations.

See separate information for Channel Islands, below.

 

Channel Islands

 

Tracked Delivery £8.50 Parcelforce Tracked (approx 48-72 hours)

 

Same day despatch on in stock items, processed before 14:00 Mon-Fri. Delivery may be attempted between 08:00 - 18:00 - signature required on delivery. Full tracking available. Please note, all orders for Jersey & Guernsey will be processed excluding any VAT.

 

Europe

 

Tracked Delivery Prices available at checkout for individual destinations, starting from 9,95€ depending on destination country.

 

European delivery destinations from 2-3 working days (excluding possible customs delays). Please note that the maximum weight limit for European destinations is 20kg. Shipping costs are shown at the checkout.

 

All online orders for EU countries are shipped DDP (duty paid), ensuring that your checkout price is your final price. You will NOT incur additional customs/VAT charges once your goods reach your destination country. Please note that there is no maximum order value for Ireland; however, for all other EU countries this is 150.00€ (excluding shipping & VAT) due to IOSS rules. Please contact us for any European delivery related queries or orders with a value greater than 150.00€ for full terms and conditions. All prices on the website in Euros are VAT inclusive where applicable.

 

International Delivery (excluding Europe)

 

Tracked Delivery Prices available at checkout for individual destinations, starting from £29.95 depending on destination country.

 

For destinations outside of Europe the weight limit is 2.5kg. Should orders exceed this limit a member of the customer services team will contact you to discuss alternative delivery options. Should your destination country not be available at the checkout please contact us on +44 1706 368819 or enquiries@the-zone.co.uk

 

THE ZONE RETURNS POLICY

 

The Zone Guarantee

If you are not completely satisfied with your purchase for any reason*, return the item unworn and in perfect condition, in original packaging with tags attached, within 30 days** for an exchange or refund. When sending a return, please mark the parcel CUSTOMER SERVICES, quoting your invoice number and the reason for the return. 

Due to hygiene reasons The Zone are unable to accept returns on underwear and tights. This does not affect your statutory rights.

Please remember that you, the customer, are responsible for any returned goods until they reach our warehouse; we recommend that you obtain proof of posting. 

Returns from the USA: Should you wish to return any item, please ensure all returned parcels are clearly labelled as RETURNED GOODS on both the customs label and the customs declaration form. Unfortunately we will be unable to process returns where this information has been omitted.

 

The Zone

Customer Services 

Pennine Business Park 

Pilsworth Road

Heywood

Greater Manchester 

OL10 2TL

UK

 
*Personalised garments and special designs cannot be exchanged unless faulty, so please ensure you order the correct size. 
 

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