** The Zone remains open, with same day despatch on orders place by 3pm (Mon-Fri) despatched the same day **
We are taking extra care to get your orders despatched safely at this current time, with home working practices and reduced staffing in our warehouse to ensure social distancing is maintained at all times. Please note that during this time delivery services with Royal Mail & Parcelforce may experience slight delays. We thank you for your patience. We are currently unable to guarantee our Next Day & Saturday services.
Please see our delivery terms below:
All orders over £40 are delivered to UK mainland addresses FREE of charge by Royal Mail Second Class post. Orders of £39.99 or less will be charged £2.95 for Royal Mail 2nd Class delivery, unless upgraded as follows:
Royal Mail First Class £3.95
UK Next Day Delivery £6.95*
Saturday Delivery £10.95**
*Available for orders placed before 3pm Monday to Thursday. Next day delivery orders received on Friday before 3pm will be delivered on Monday. Please note: this service does not include Bank Holidays.
**Available for orders placed before 3pm Friday
**Due to unprecedented circumstances outside of our control relating to Covid 19 & Brexit, we have temporarily removed this service to ensure that customer orders are not lost/delayed in transit or customs. This will be re-assessed in January 2021 when we expect to resume our usual services **
Tracked delivery service (up to maximum order value of £100.00): from £6.95
Tracked & signed for Express delivery service: from £10.95
Please contact our Customer Service Team on 00 44 1706 368819 for full details
DESTINATIONS OUTSIDE OF EUROPE
Tracked & signed for delivery service available on selected destinations: £29.95
Please contact us for other destinations, maximum weight limit applies.
The Zone Guarantee
If you are not completely satisfied with your purchase for any reason*, return the item unworn and in perfect condition, in original packaging with tags attached, within 30 days** for an exchange or refund. When sending a return, please mark the parcel CUSTOMER SERVICES, quoting your invoice number and the reason for the return.
Extended Returns Period We have extended our usual 30 day exchange/refund period to 60 days for all orders purchased after 01.03.20 due to the current Covid-19 situation. The Zone's usual terms apply with regards to all items being unworn and in re-saleable condition.
Please remember that you, the customer, are responsible for any returned goods until they reach our warehouse; we recommend that you obtain proof of posting.
Returns from the USA: Should you wish to return any item, please ensure all returned parcels are clearly labelled as RETURNED GOODS on both the customs label and the customs declaration form. Unfortunately we will be unable to process returns where this information has been omitted.
Pennine Business Park