FAQs
Any other queries? Please don’t hesitate to get in touch via our Contact Us page and we’ll get back to you as soon as we can.
How can I know I'm ordering the right size?What methods of payment do you accept?
How long will I have to wait to receive my stuff?
How much is postage?
Do you sell gift tokens?
What is your returns policy?
What is your returns address?
How should I take care of my leotard?
How can I know I'm ordering the right size?
If you're not sure, take a look at the Size Guide via the Home page.
What methods of payment do you accept?
You can pay for your order by using the following credit cards: Visa, MasterCard, Delta/Connect or Maestro. You can also pay by cheque if you prefer to send your order by post.
How long will I have to wait to receive my stuff?
Please allow 10 days for delivery of your order. However, we aim to despatch orders received on the same day if the items are in stock, and postage should take an additional three to five working days. If your item is not in stock, we will back order for you. You will always be e-mailed with the option to cancel your order if you would rather not wait. You will be informed if we are experiencing any delays or are unable to fulfil your order for any reason.
How much is postage?
UK standard FREE of charge. UK next day £6.95. UK next day delivery is available for orders placed before 2pm Monday to Thursday. Next day delivery orders received on Friday before 2pm will be delivered on Monday. If any of your selected items are out of stock we will email you the same day to let you know. Delivery to Europe is £6.95 and delivery to the rest of the world is £7.95.
Do you sell gift tokens?
Yes. You can choose from £10, £20, £30, £40, or £50 vouchers, redeemable against any of the Zone goods. See our Gift Tokens page for details.
What is your returns policy?
We hope that you will delighted when you shop with us, but we understand that with online purchasing, there may be occasions where you want to return items that are not suitable. See our Returns page for full details on how to return an item.
What is your returns address?
The Zone Customer Services,
Pennine Business Park,
Pilsworth Road,
Heywood,
Greater Manchester,
OL10 2TL,
UK
How should I take care of my leotard?
To ensure that your garment maintains maximum performance and style, we recommend that all leotards are turned inside out and machine washed on a 30% short cycle. Immediately hang the item out to dry on a coat hanger and keep away from heat.
* Do NOT use bleach/detergents or fabric softeners
* Do NOT tumble dry or iron
* Do NOT rub or scrub foil print or metallic garments
* Do NOT hang over radiators
Foil print and metallic garments may fade or dull with wear and repeated washing. Areas that incur friction or abrasion may show some loss of foil. This does not constitute a fault.
