Returns Policy

The Zone Guarantee

If you are not completely satisfied with your purchase for any reason*, return the item unworn and in perfect condition, in original packaging with tags attached, within 14 days for an exchange or refund. When sending a return, please mark the parcel CUSTOMER SERVICES, quoting your invoice number and the reason for the return.

CHRISTMAS GIFTS Please note that goods purchased as Christmas gifts from October onwards will be processed for an exchange/refund until 14/01/15. Strictly on unworn items with tags attached only.

Please remember that you, the customer, are responsible for any returned goods until they reach our warehouse; we recommend that you obtain proof of posting.

*Personalised garments and special designs cannot be exchanged unless faulty, so please ensure you order the correct size.

Leotard Washing Instructions

We recommend that all leotards are turned inside out and machine washed on a 30° short cycle.
Immediately hang your garment out to dry on a coat hanger. Keep away from heat.

DO NOT use bleach, detergents or fabric softeners.

DO NOT tumble dry or iron.

DO NOT rub or scrub foil print or metallic garments.

DO NOT hang your garments over radiators.

Please take notice that foil print and metallic garments may become dull or faded through repeated wear and washing. Where areas of foil are lost due to friction or abrasion during wear or washing, please be aware that this does not constitute a fault with the garment.

How do I return something if I need to?
The Zone recommends that you send all items back to us via some form of recorded delivery so that we have to sign for it. This means that if your parcel is lost in the post, you will be able to claim from the carrier who posted your parcel for the goods that were lost. If you return your parcel via a form of delivery that is not guaranteed then The Zone will accept no responsibility if the parcel is lost or damaged. 
What is your returns address?

The Zone,
Customer Services,
Pennine Business Park,
Pilsworth Road,
Greater Manchester,
OL10 2TL,